Information We Collect

When you use our platform or contact us, we collect certain information to provide better investment education and personalized guidance. Here's what we gather and why:

Personal Information You Provide

This includes data you share directly with us through forms, account creation, or communication channels:

• Full name and contact details (email address, phone number)
• Mailing address for Canadian users at 342 Kinchant St, Quesnel, BC V2J 2R4
• Investment experience level and financial goals
• Course enrollment information and learning preferences
• Payment details processed through secure third-party processors
• Communication preferences and feedback

Automatically Collected Information

Our systems collect technical data to improve your experience and maintain security:

• IP address and general location data
• Browser type, device information, and operating system
• Pages visited, time spent on site, and navigation patterns
• Referral sources and search terms used to find us
• Course progress, completion rates, and engagement metrics

How We Use Your Information

We use collected data to enhance your learning experience and provide relevant investment education. Your information helps us:

• Deliver personalized course recommendations based on your experience level
• Send educational content, market insights, and course updates
• Process enrollments and manage your learning progress
• Respond to inquiries sent to [email protected] or +17804293302
• Improve our platform through usage analysis and feedback
• Ensure platform security and prevent fraudulent activity
• Comply with Canadian financial education regulations

Legal Basis for Processing (Canada)

Under Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), we process your data based on:

• Your explicit consent when signing up for courses or newsletters
• Contractual necessity to deliver educational services you've enrolled in
• Legitimate business interests in improving our platform and content
• Legal obligations related to financial education and consumer protection

Data Sharing and Third Parties

We work with select partners to deliver our services effectively. Here's who might access your information:

Service Providers

• Payment processors handling transactions securely
• Email service providers for course communications
• Cloud hosting services storing your learning data
• Analytics tools helping us understand platform usage

Legal Requirements

We may disclose information when legally required to comply with Canadian regulations, court orders, or to protect rights and safety. This happens rarely and only when absolutely necessary.

All third-party providers are carefully vetted and must maintain privacy standards aligned with Canadian law.

Your Privacy Rights

You have significant control over your personal data. Here's what you can do:

To exercise any of these rights, contact us at [email protected] or call +17804293302. We'll respond within 30 days as required by Canadian privacy regulations.

Data Security Measures

We implement multiple layers of protection to keep your information safe:

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Strict access controls limiting who can view your data
• Secure payment processing through PCI-compliant providers
• Employee training on privacy practices and data handling
• Automated backups with encrypted storage

While we take security seriously, no online system is completely foolproof. We recommend using strong passwords and keeping your login credentials private.

Data Retention Periods

We keep your information only as long as necessary for legitimate purposes:

Active Accounts

Personal data and learning progress remain accessible while your account is active and for 2 years after your last login.

Communication Records

Email correspondence and support inquiries are retained for 3 years to maintain service quality and resolve potential disputes.

Financial Records

Payment information and transaction history are kept for 7 years to comply with Canadian tax and accounting requirements.

Marketing Data

Newsletter subscriber information is retained until you unsubscribe, then deleted within 30 days.

After retention periods expire, we securely delete or anonymize your data so it can't be traced back to you.

Cookies and Tracking

Our website uses cookies to enhance functionality and understand how you interact with our content. We use:

Essential Cookies

These keep the site functioning properly - remembering your login status, course progress, and preferences. They're necessary for basic operations.

Analytics Cookies

We track anonymous usage patterns to identify popular content and areas needing improvement. This helps us create better educational resources.

Preference Cookies

These remember your choices like language settings and content filters to personalize your experience.

You can control cookie settings through your browser, though disabling some may affect site functionality. Most browsers accept cookies by default, but you can change this anytime.

Children's Privacy

Jexlor's investment education services are designed for adults. We don't knowingly collect information from anyone under 18 years old. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.

Parents or guardians who believe their child has provided us with personal information should contact us immediately at [email protected].

International Data Transfers

While Jexlor primarily serves Canadian users, our cloud infrastructure may store data on servers located outside Canada. When this happens:

• We ensure adequate protection through contractual safeguards
• Data centers meet international security standards
• Canadian privacy principles continue to apply to your information
• You maintain all rights described in this policy regardless of where data is stored

Policy Updates

We review this privacy policy regularly and update it as needed to reflect changes in our practices or legal requirements. When significant changes occur, we'll notify you through:

• Email to your registered address
• Prominent notice on our website at jexlor.vip
• In-platform notifications when you next log in

The "Last Updated" date at the top of this page shows when the most recent changes were made. Continued use of our services after updates indicates acceptance of the revised policy.

Do Not Track Signals

Some browsers offer "Do Not Track" features that send signals to websites you visit. Currently, there's no industry standard for how to respond to these signals. We don't alter our data collection practices based on Do Not Track settings, but we respect your privacy choices and offer opt-out options for marketing communications.